Steps to Troubleshoot:
1. Verify Variant Source:
- Shopify Native Variants: Check if the extra variant is under the product's variants within Shopify’s native product settings.
- Custom Variants: Determine if the variant is added by another custom product variant app.
2. Check Shopify Configuration:
- Ensure that the variant is correctly configured in Shopify's product settings. Our app can only calculate prices for variants added directly through Shopify.
3. Custom Variant Apps:
- If the variant is custom (added through a third-party app), try to add it as a Shopify variant if possible. Our app may not be compatible with custom variants from other apps.
4. Further Assistance:
- If none of the above solutions work, please submit a support ticket, and our team will assist you further.
By following these steps, you can resolve issues with variant prices not displaying correctly. If the problem persists, don't hesitate to reach out for support.