Explanation of the Issue
When you set a product to exclude tax, it displays correctly as excluding tax on the product page. However, when you add the product to the cart, VAT is added and displayed. This behavior is due to the current limitations of our app.
Why This Happens
- Cart Page Performance: Our application is designed to maintain optimal speed and performance, especially when the number of items in the cart increases. Implementing tax rules dynamically on the cart page could slow down the user experience significantly.
Future Enhancements
- Ongoing Development: Our team is continuously working on enhancing our application's capabilities. We are exploring ways to address this limitation in future updates to provide a better user experience.
What You Can Do
- Current Workaround: As of now, there is no direct solution within our app to display the tax rules on the cart page. You might need to manually adjust or inform customers about the tax details.
Need More Help?
If you have further questions or need assistance, please submit a support ticket, and our team will be happy to help. We apologize for any inconvenience this may cause and appreciate your understanding.
For a visual guide on how to manage tax settings, please refer to the video tutorial available in the app.